This privacy policy describes how we process information about you, including personal data and cookies.

1. General informations

  • This policy applies to the Website operating under the url:

  • This policy applies to the Website operating under the url: getknow ltd 101 Rose Street South Lane, Edinburgh EH2 3JG

  • Contact e-mail address of the operator:

  • The Operator is the Administrator of your personal data in relation to the data provided voluntarily in the Service.

  • The Website uses your personal data for the following purpose:

  • administering our website and business;

  • personalizing our website for you;

  • enabling you to use the services available on our website;

  • dispatching goods purchased through our website;

  • providing services purchased through our website;

  • sending statements, invoices and payment reminders to you and collecting payment from you;

  • sending non-marketing commercial communications;

  • sending you email notifications that you have requested;

  • sending you our email newsletter if you have requested it (you can let us know at ;
  • sending you marketing information about our business or the activities of carefully selected third parties which we think may be of interest to you by post or, if you have consented, by email or similar technology (you can tell us at any time if you no longer wish to receive marketing communications);

  • provide third parties with statistical information about our users (but these third );

  • parties will not be able to identify any particular user from this information);

  • dealing with enquiries and complaints made by you or about you in relation to our website;

  • ensuring the security of our website and preventing fraud; verifying your compliance with the terms of use of our website (including monitoring private messages sent through our private messaging service); and
  • other uses.

The Service performs functions to obtain information about users and their behaviour in the following ways:
  • Through the voluntary data entered in the forms, which are entered into the Operator's systems.

  • By storing cookies (so-called "cookies") in the end devices.

  • Selected data protection methods used by the Operator

  • The login and entry points for personal data are protected in the transmission layer (SSL certificate). This ensures that the personal and login data entered on the website are encrypted on the user's computer and can only be read on the target server.

  • User passwords are stored in hashed form. The hash function works unidirectionally - it is not possible to reverse it, which is the current modern standard for storing user passwords.

  • The Operator periodically changes its administrative passwords.

  • In order to protect the data, the Operator regularly makes backup copies.

  • An important element of data protection is the regular updating of all software used by the Operator to process personal data, which in particular means regular updates of software components..

We may disclose your personal data:
We may disclose your personal data to any of our employees, officers, agents, suppliers or subcontractors as necessary for the purposes set out in this "Privacy Policy".
  • to the extent required by law;

  • in connection with ongoing or potential legal proceedings;

  • to establish, enforce or defend our legal rights (including sharing information with others for fraud prevention purposes);

  • to the purchaser (or potential purchaser) of any business or assets that we sell (or are considering selling); and

  • to any person who in our reasonable opinion may apply to a court or other competent authority for disclosure of such personal information if in our reasonable opinion such court or authority is likely to order disclosure of such personal information

3. Hosting

The service is hosted (technically maintained) on the operator's server:
Registration details of the hosting company: H88 S.A. Poznań, Poland, Franklina Roosevelta 22, 60-829 Poznań, nr KRS 0000612359, REGON 364261632, NIP 7822622168,
At you can find out more about hosting and check the hosting company's privacy policy.
The hosting company:
  • applies measures to protect against data loss (e.g. disk arrays, regular backups),

  • applies adequate measures to protect data processing sites in case of fire (e.g. special fire extinguishing systems),

  • apply adequate measures to protect the processing systems in case of a sudden power failure (e.g. dual power supply paths, generators, UPS voltage backup systems)

  • apply measures to physically protect access to data processing facilities (e.g. access control, monitoring)

  • apply measures to ensure appropriate environmental conditions for servers as elements of the data processing system (e.g. control of environmental conditions, specialised air conditioning systems)

  • apply organisational solutions to ensure the highest possible level of protection and confidentiality (training, internal rules, password policies, etc.),

  • has appointed a Data Protection Officer.

The hosting company, in order to ensure technical reliability, keeps logs at the server level. The logs may include:
  • resources specified with a URL identifier (addresses of requested resources - pages, files),

  • request arrival time,

  • time of sending the response,

  • name of the client station - identification carried out by the HTTP protocol,

  • information about errors that occurred during the HTTP transaction,

  • the URL address of a website previously visited by the user (referrer link), in the event, that the website was accessed through a link,

  • information about your browser,

  • information about your IP address,

  • diagnostic information related to the process of self-ordering services via registers on the site,

  • information related to the handling of e-mails addressed to and sent by the Operator.

4. Your rights and additional information on the use of data

In certain situations, the Administrator has the right to transfer your personal data to other recipients if this is necessary for the performance of the agreement concluded with you or for the fulfilment of obligations incumbent on the Administrator. This applies to such groups of recipients:
  • hosting company on the basis of entrustment

  • couriers

  • postal operators

  • payment operators

  • comment system operators

  • online chat solution providers

  • authorised employees and associates who use the data in order to fulfil the purpose of the website

  • companies providing marketing services to the Administrator
Your personal data will be processed by the Administrator no longer than it is necessary for the performance of related activities specified in separate regulations (e.g. on accounting). With regard to marketing data, the data will not be processed for longer than 3 years. You have the right to request from the Administrator access to personal data concerning you, have them rectified, erasure, restriction of processing, and to data portability.

You have the right to object to the processing of your personal data in order to pursue legitimate interests pursued by the Administrator, including profiling, with the proviso that the right to object will not be exercised if there are valid legitimate grounds for the processing which override your interests, rights and freedoms, in particular the establishment, assertion or defence of claims.
The Administrator's actions may be complained about to the President of the Office for Personal Data Protection, 2 Stawki Street, 00-193 Warsaw. Providing personal data is voluntary, but necessary to operate the Service.
Actions involving automated decision-making may be taken in relation to you, including profiling for the purpose of providing services under the concluded agreement and for the purpose of direct marketing by the Administrator.
Personal data is not transferred from third countries within the meaning of data protection legislation. This means that we do not send them outside the European Union.

5. Information in forms

The service collects information voluntarily provided by the user, including personal data if provided.
The service may save information on connection parameters (time stamp, IP address).
The service, in some cases, may save information to facilitate linking the data in the form with the e-mail address of the user filling in the form.
In such a case the user's e-mail address shall appear inside the url of the page containing the form.
The data provided in the form are processed for the purpose resulting from the function of a particular form, e.g. to complete the process of service request or business contact, service registration, etc. Each time the context and description of the form informs in a clear way what it is used for.

6. Administrator's logs

Information on user behaviour on the website may be subject to logging. These data are used to administer the service.

7. Relevant marketing techniques

The Operator uses statistical analysis of site traffic via Google Analytics (Google Inc., based in the USA). The Operator does not transmit personal data to the operator of this service, only anonymised information. The service is based on the use of cookies on the user's terminal device. With regard to the information on the user's preferences collected by the Google advertising network, the user can view and edit the information resulting from the cookies using the following tool:
The Operator uses remarketing techniques to match advertising messages to the user's behaviour on the website, which may give the illusion that the user's personal data are being used to track the user, but in practice no personal data are transferred from the Operator to the advertising operators. A technological prerequisite for this is that cookies are enabled.
The Operator uses the Facebook pixel. This technology allows Facebook (Facebook Inc., USA) to know that a person registered with it is using the Website. The Operator does not transmit any additional personal data to Facebook. The service is based on the use of cookies on the user's terminal device.
The Operator uses a solution which examines the behaviour of users by creating heat maps and recording the behaviour on the website. This information is anonymised before it is sent to the operator of the service so that the operator does not know which individual it relates to. In particular, typed passwords and other personal data are not recorded.
The Operator uses a solution which automates the operation of the Website with regard to users, e.g. it may send an e-mail to the user after he has visited a particular subpage, provided that he has consented to receive commercial correspondence from the Operator.

8. information on cookies

The Website uses cookies.
Cookies (so-called "cookies") are computer data, in particular text files, which are stored in the final device of the Service User and are intended for use on the websites of the Service. Cookies usually contain the name of the website from which they come, the time of storing them on the terminal equipment and a unique number.
The operator of the Website is the entity placing cookies on the Website User's terminal equipment and accessing them. Cookies are used for the following purposes:
maintaining a session of a Website user (after logging in), thanks to which a user does not have to re-enter login and password on each subpage of the Website;
for the purposes set out above under "Essential marketing techniques";
There are two main types of cookies used within the Website: "session" (session cookies) and "persistent" cookies (persistent cookies). "Session" cookies are temporary files that are stored in the User's terminal equipment until logging out, leaving the website or switching off the software (web browser). "Permanent" cookies are stored in the User's terminal equipment for the time specified in the parameters of cookies or until they are deleted by the User.
Web browsing software (internet browser) usually allows the storage of cookies in the User's terminal equipment by default. Users of the Website may change their settings in this respect. The Internet browser makes it possible to delete cookies. It is also possible to block cookies automatically. Detailed information on this subject is contained in the help or documentation of the Internet browser.
Restrictions on the use of cookies may affect some of the functionality available on the Website.
Cookies placed in the final device of Service User can also be used by entities cooperating with Service Operator, in particular this concerns companies: Google (Google Ilc. based in the USA), Facebook (Facebook Inc. based in the USA), Instagram , Youtube
We use Google Analytics and Adwords, FacebookPixsel on our website to recognize the computer when the user min: visit the site / track users while browsing the site / enable the use of the shopping cart on the site / improve the usability of the website / analyze the use of the website / administer the website / manage the website / prevent fraud and improve the security of the website / personalize the website for each user / target ads that may be of particular interest to specific users.

9. Revisions

This policy may be updated from time to time by posting the new version on our website. You should check this page from time to time to ensure that you understand any changes to this policy. We may notify you of changes to this policy via email or the private messaging system on our website. Managing cookies - how do I give and withdraw consent in practice?
If you do not wish to receive cookies, you can change your browser settings. We stipulate that disabling cookies necessary for authentication processes, security, maintenance of user preferences may hinder, and in extreme cases may make it impossible to use the websites.
In order to manage cookies, select the browser you are using from the list below and follow the instructions:
Internet Explorer
Mobile devices:
Safari (iOS)
Windows Phone

Most browsers allow you to refuse cookies - for example in Internet Explorer (version 10) you can block cookies using the available cookie override settings by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu and unchecking "Accept cookies from sites"; in Chrome (version 29) you can block all cookies by opening the "Customize and control" menu, clicking "Settings", "Show advanced settings" and "Content settings" and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact on your ability to use many websites. If you block cookies, you will not be able to use all the features of our website.
You can delete cookies already stored on your computer - for example:
in Internet Explorer (version 10) you must manually delete cookies (instructions can be found at );
in Firefox (version 24) you can delete cookies by clicking 'Tools', 'Options' and 'Privacy' and then selecting 'Use custom settings for history', clicking 'Show cookies' and then clicking 'Delete all cookies'; and in the Chrome browser (version 29), you can delete all cookies by opening the "Customize and control" menu, clicking "Settings", "Show advanced browsing settings".